How do I get my key after buying?
Straight after payment, the confirmation page shows your licence key, and it arrives by email too. Paste it into WordPress under Shopventa → Pro → Licence. It takes less than a minute.
How does the monthly renewal work?
The key is valid until the end of the paid period plus five days. Shortly before that, your shop fetches a renewed key from shopventa.de once a day. Only the licence ID, the key and your domain are sent – no shop data.
How do I cancel?
Open your customer account, choose “Manage subscription” and click “Cancel” in the Stripe customer portal. Pro keeps working until the end of the paid period. You can also switch between monthly and yearly there or download invoices.
Is the shop front end in English?
The plugin's admin and shop texts are currently written in German, the market Shopventa was built for first. All shop texts can be translated with standard WordPress translation tools; a full English translation is planned.
Does Shopventa replace legal advice?
No. Shopventa provides the technical features the law requires and creates templates for your legal texts. Adapt them to your business and have them checked by a lawyer or a trade association if you're unsure.
What do I need to run Shopventa?
WordPress 6.4 or newer with PHP 8.1 or newer and an SSL certificate (https). Shopventa works with common themes and brings its own pages for cart, checkout, customer account, orders and tracking.
Do my customers have to register in WordPress?
No. Customer accounts are completely separate from WordPress: their own table, their own login, their own session. Customers never see the WordPress backend and don't appear in the user list.
Can I move from WooCommerce?
Shopventa runs independently of WooCommerce and can be installed alongside it. A product import wizard is in the works; until then our support helps you move.
Where is my customers' data stored?
Only in your WordPress database. Shopventa does not send shop data to us.
What happens when the subscription ends?
Your shop keeps selling with all free features. Pro features such as Stripe, DHL labels or loyalty points pause until you subscribe again. Orders, points, gift cards and vendor data stay saved.
Do you sell to consumers?
Pro is sold to businesses – anyone running a shop as a trade or profession. Anyone can use the free plugin.
Can I keep my current theme?
Yes. Shopventa takes your brand colour, font and corner radius from the design settings and adapts to common themes. If you want more, override individual templates under yourtheme/shopventa/ or build your own layouts with shortcodes such as [shopventa_shop].
Do I need a cookie banner because of Shopventa?
Shopventa itself only sets one signed, strictly necessary cookie for the cart, loads no external fonts or scripts and doesn’t track. Whether you need a banner depends on your other plugins and services.
Do I need Pro to sell to other EU countries?
Not below €10,000 a year in sales to consumers in other EU countries – your home VAT rate applies until then. The dashboard shows how close you are to the threshold. Above it, Pro calculates the rates for all 27 countries and prepares the OSS return.
Can I sell to Switzerland, Norway or the UK?
Yes, even with Free: Shopventa treats deliveries there as tax-free exports and shows this on the invoice. Customs and import duties in the destination country are handled according to your shipping terms.
What happens to my orders if I delete the plugin?
They stay in the database, because you have to keep orders and invoices for eight to ten years. If you really want everything removed, set define('SHOPVENTA_REMOVE_ALL_DATA', true); in wp-config.php.